Different health care providers has different ways to download and install Dermicus mobile application.

Contact local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Go to Dermicus login page in the web browser and press on “Forgot Password” and enter the e-mail adress for your Dermicus account.

You will then receive an email with further instructions

If you still have a problem, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Login to Dermicus in the web browser and change it in “Settings”.

1. Login
2. Go to the “Settings” by clicking on your name in the menu
3. Your profile page will appear. Go to “Settings”
4. Create a new password in “Change Password” field
5. Repeat the new password
6. Click on “Save”
7. Log out by clicking on your name and choose Logout

Login to Dermicus in the web browser and change it in “Settings”.

1. Log n
2. Go to the “Settings” by clicking on your name in the menu
3. Your profile page will appear. Go to “Settings”
4. Change your profile settings
5. Click “Save”
6. Log out by clicking on your name and choose Logout

Please verify that you have the correct username and password.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Double check that all mandatory fields marked with a red asterisk ( * ) are filled out before you submit the diagnostic form. The submit bottom should turn from grey to blue when all mandatory fields are filled out.

Make sure you have internet connection.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

If you are a user of Dermicus platform and application, you will find your patient cases at Dermicus platform in the web browser.

For Swedish users, go to: https://dermicus.com/logga-in

For UK users, go to: https://app.dermicus.co.uk/auth 

Please try the following options:

1. Press the home button to re-attemp to log in.

Alternatively, you can also try to:

2. Delete Dermicus application, go to App Center to download and re-install the application. Re-attempt to log in.

If the problem persists, please contact your centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

For Swedish users, go to: https://dermicus.com/logga-in

For UK users, go to: https://app.dermicus.co.uk/auth 

Save the webpage as a bookmark.

1. Select the Login method  = SMS
2. Enter your Email/ Username and Password
3. Click on Login
4. Wait for your SMS-code – It may take a few minutes for the first-time users
5. Enter the 4-digit code you received by SMS in the web browser
6. Log in

For Swedish users, go to: https://dermicus.com/logga-in

For UK users, go to: https://app.dermicus.co.uk/auth 

Save the webpage as a bookmark.

1. Insert your e-service card
2. Select the method for logging in = SITHS
3. Enter the security code for your e-service card
4. Log in

Microsoft Edge

Apple Safari

Google Chrome

Mozilla Firefox

No program needs to be downloaded, Dermicus is reached from a web browser.

User will be logged out automatically when the browser is left idle for too long.

Yes, only on Dermicus in the web browser.

1. Log in to Dermicus in the web browser
2. Go to “Consultations”
3. Click on a specific patient case
4. Click on “Print” in the upper menu

1. Log in to Dermicus in the web browser
2. Go to “Consultations”
3. Type in the patient’s personal number or the case number in the “Search” field
4. Click on the search sign

You have to submit a new patient form again through Dermicus mobile application.

No – Patient cases can only be sent between Dermicus users. You are welcome to invite non-users to get access to Dermicus to review patient cases together.

Yes, integration with an existing EMR/EHR is possible. You can use Dermicus powerful application and features without replacing your entire system.

Yes, the platform works perfectly for documentation purposes.

Put the charger in the phone and wait to see that a battery indicator is showing that the phone is charging. This might take a couple of minutes. You can always hold the start button on the side for some time and the phone will restart.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Please try the following options:

1. Press the home button to log in again.

Alternatively, you can also try to:

2. Delete Dermicus application and download and re-install the application. Re-attempt to log in.

If the problem persists, please contact your local centeradmin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Try to restart the application by logging in again.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

If you have lost your SIM-card pin code, please contact your local centeradmin or SIM-card provider.

Please notify your local centeradmin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Yes, you need to update your phones operating system on a regular basis.

However, if a new version is out wait a couple of weeks until updating, so Dermicus mobile application is adapted to the new version of iOS.

For more information about updating your phone, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Different health care providers has different ways to update Dermicus mobile application.

In most of the cases, this is done automatically.

Contact local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

When there is an update, you will get a pop-up notifying you that an update is available and by accepting the notification message the new version will  be downloaded automatically.

No, the updates will not affect storage of the patient records. No patient data is stored on the phone.

Right now, Dermicus works on:

• iPhone 6s and later
• iPad Air2 and later

iOS 12.0 and later

Some iphone models are not recommended to use even if they are later versions than iPhone 6s.

Contact Gnosco for more information.

You will also need a suitable Dermatoscope that fits to the iPhone, either Heine iC1, Dermlite or Handyscope. We at Gnosco AB can provide a Dermatoscope if requested.

Yes, it is coming!

Rules and regulation for handling of patient data differs depending on the country and sometimes the medical area of use. Gnosco AB fullfils all the high requirements set by the countries we are active in.

Gnosco AB provides an agreement with customers for handling patient data and can provide additional information if needed.

For more information, please contact:

info@gnosco.se
+46 (0)760 405012

All data is encrypted in the mobile application. Secure and encrypted (SLL) transfer of images and data to the server platform.

API-keys generated and role-based access and authentication.

Login using 2-factor authentication (Username/password and SMS/smartcard).

Hosting of the platform on a secure location that meets all security standards for healthcare and patient data.

Annual external PEN test and security reviews.

Dermicus is already integrated to some EMR or image storing systems. Integrations into an EMR or image storing systems are provided if requested from customers, county councils, or healthcare providers.

Yes, Dermicus is CE-certified according to standards of medical devices.

If you have ideas for new functionality or new usage areas, please contact:

daniel.eliasson@gnosco.se

+46 (0)760 405012

info@gnosco.se

+46 (0)31-7118000

For Technical support:

Contact your local admin first

support@gnosco.se
+46 (0)31-7118000

For Region Stockholm, please contact your local centre admin or technical support.