How to use Dermicus mobile application

How to download and install Dermicus mobile application?

Different health care providers has different ways to download and install Dermicus mobile application.

Contact local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

What to do if I forgot my username and/or password?

Go to Dermicus login page in the web browser and press on “Forgot Password” and enter the e-mail adress for your Dermicus account.

You will then receive an email with further instructions

If you still have a problem, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

How can I change my Dermicus application password?

Login to Dermicus in the web browser and change it in “Settings”.

  1. Login
  2. Go to the “Settings” by clicking on your name in the menu
  3. Your profile page will appear. Go to “Settings”
  4. Create a new password in “Change Password” field
  5. Repeat the new password
  6. Click on “Save”
  7. Log out by clicking on your name and choose Logout

How can I update my profile?

Login to Dermicus in the web browser and change it in “Settings”.

  1. Log n
  2. Go to the “Settings” by clicking on your name in the menu
  3. Your profile page will appear. Go to “Settings”
  4. Change your profile settings
  5. Click “Save”
  6. Log out by clicking on your name and choose Logout

What should I do if an error message appears after entering my username and password?

Please verify that you have the correct username and password.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

What should I do when this message appears “Unsent form”?

You have an unsent patient case in the “receipt” section. Press “receipt” in the tab-bar, then find the case that has not been sent. You can do one of the following:
  • Try to send the patient’s case again and press on “Retry”

Or

  • Delete the patient’s case by selecting “Manage” in the upper right corner, then press “Delete”. Confirm the removal of receipt by selecting “Remove” in the pop-up. You have to fill in the patient case again.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

I cannot send off a patient case, what is wrong?

Double check that all mandatory fields marked with a red asterisk ( * ) are filled out before you submit the diagnostic form. The submit bottom should turn from grey to blue when all mandatory fields are filled out.

Make sure you have internet connection.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Where do I find my patient cases?

If you are a user of Dermicus platform and application, you will find your patient cases at Dermicus platform in the web browser.

For Swedish users, go to: https://dermicus.com/logga-in

 

For UK users, go to: https://app.dermicus.co.uk/auth 

The application is not responding, what should I do?

Please try the following options:

  1. Press the home button to re-attemp to log in.

Alternatively, you can also try to:

  1. Delete Dermicus application, go to App Center to download and re-install the application. Re-attempt to log in.

If the problem persists, please contact your centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

How to use Dermicus web platform

How to log in to Dermicus in a web browser with an SMS-code?

For Swedish users, go to: https://dermicus.com/logga-in

For UK users, go to: https://app.dermicus.co.uk/auth 

Save the webpage as a bookmark.

  1. Select the Login method  = SMS
  2. Enter your Email/ Username and Password
  3. Click on Login
  4. Wait for your SMS-code – It may take a few minutes for the first-time users
  5. Enter the 4-digit code you received by SMS in the web browser
  6. Log in

How to log in to Dermicus in the web browser with an E-service/SITHS card?

For Swedish users, go to: https://dermicus.com/logga-in

For UK users, go to: https://app.dermicus.co.uk/auth 

Save the webpage as a bookmark.

  1. Insert your e-service card
  2. Select the method for logging in = SITHS
  3. Enter the security code for your e-service card
  4. Log in

Which web browser can we use for Dermicus?

Microsoft Edge

Apple Safari

Google Chrome

Mozilla Firefox

Do I have to download a program to my computer?

No program needs to be downloaded, Dermicus is reached from a web browser.

If I forgot to log out from Dermicus, are the patient records safe?

User will be logged out automatically when the browser is left idle for too long.

Can I preview and print the patient cases?

Yes, only on Dermicus in the web browser.

  1. Log in to Dermicus in the web browser
  2. Go to “Consultations”
  3. Click on a specific patient case
  4. Click on “Print” in the upper menu

Can I search for a specific patient case by patient's ID?

  1. Log in to Dermicus in the web browser
  2. Go to “Consultations”
  3. Type in the patient’s personal number or the case number in the “Search” field
  4. Click on the search sign

What should I do if I have submitted incorrect observations/examination of a patient and would like to edit the records?

You have to submit a new patient form again through Dermicus mobile application.

Can I send my patient cases on Dermicus application to a non-user of Dermicus for a consultation?

No – Patient cases can only be sent between Dermicus users. You are welcome to invite non-users to get access to Dermicus to review patient cases together.

Can we export patient information including images to our EMR/HER?

Yes, integration with an existing EMR/EHR is possible. You can use Dermicus powerful application and features without replacing your entire system.

I don’t want to send patient cases to others, can Dermicus be used as a local documentation system to keep images and data of patients?

Yes, the platform works perfectly for documentation purposes.

Troubleshooting

The phone does not start, or it is out of power. What should I do?

Put the charger in the phone and wait to see that a battery indicator is showing that the phone is charging. This might take a couple of minutes. You can always hold the start button on the side for some time and the phone will restart.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

I have no internet connection. What is wrong?

Make sure you have a WIFI connection or have a 3G/4G SIM-card inserted in the phone. Also, make sure you are located in an area where there is a Mobile network or a wireless network available.
If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Dermicus application does not start, what is wrong?

Please try the following options:

  1. Press the home button to log in again.

Alternatively, you can also try to:

  1. Delete Dermicus application and download and re-install the application. Re-attempt to log in.

If the problem persists, please contact your local centeradmin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

Dermicus application suddenly shuts down, what is wrong?

Try to restart the application by logging in again.

If the problem persists, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

I do not know or remember my phone's SIM-card pin code?

If you have lost your SIM-card pin code, please contact your local centeradmin or SIM-card provider.

What should I do if I notice that a patient case is missing from my user account?

Please notify your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

What should I do if I notice the taken images of a patient case were not uploaded properly?

Please notify your local centeradmin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

System Requirements and Updates

How do I update the phone's operating system?

Yes, you need to update your phones operating system on a regular basis.

However, if a new version is out wait a couple of weeks until updating, so Dermicus mobile application is adapted to the new version of iOS.

For more information about updating your phone, please contact your local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

How to update Dermicus mobile application?

Different health care providers has different ways to update Dermicus mobile application.

In most of the cases, this is done automatically.

Contact local centre admin, system administrator or Gnosco support. support@gnosco.se, +46 (0)31-7118000

 

How often do I need to update Dermicus mobile application?

When there is an update, you will get a pop-up notifying you that an update is available and by accepting the notification message the new version will  be downloaded automatically.

Will updating the Dermicus mobile application affect patient records?

No, the updates will not affect storage of the patient records. No patient data is stored on the phone.

What versions of iPhone and iOS are supported?

Right now, Dermicus works on:

  • iPhone 6s and later
  • iPad Air2 and later

iOS 12.0 and later

Some iphone models are not recommended to use even if they are later versions than iPhone 6s.

Contact Gnosco for more information.

What are the requirements for hardware (Phone and Dermatoscope)?

You will also need a suitable Dermatoscope that fits to the iPhone, either Heine iC1, Dermlite or Handyscope. We at Gnosco AB can provide a Dermatoscope if requested.

Will Dermicus application be available for other phone’s operating systems e.g. android?

Yes, it is coming!

Security & Patient integrity

How is patient data handled?

Rules and regulation for handling of patient data differs depending on the country and sometimes the medical area of use. Gnosco AB fullfils all the high requirements set by the countries we are active in.

Gnosco AB provides an agreement with customers for handling patient data and can provide additional information if needed.

For more information, please contact:

info@gnosco.se
+46 (0)760 405012

What kind of security is used for Dermicus?

All data is encrypted in the mobile application. Secure and encrypted (SLL) transfer of images and data to the server platform.

API-keys generated and role-based access and authentication.

Login using 2-factor authentication (Username/password and SMS/smartcard).

Hosting of the platform on a secure location that meets all security standards for healthcare and patient data.

Annual external PEN test and security reviews.

How is quality follow-up handled?

Gnosco AB is working according to ISO13485 for quality.
There is a specific section in Dermicus platform for reporting issues and problems.
We store logs of usage, users, and logins for security and quality follow-up.

Is Dermicus integrated into an Electronic Medical Record (EMR) or an Image storing system?

Dermicus is already integrated to some EMR or image storing systems. Integrations into an EMR or image storing systems are provided if requested from customers, county councils, or healthcare providers.

General Questions

Is Dermicus CE-certified?

Yes, Dermicus is CE-certified according to standards of medical devices.

Contact Us

I have ideas for new functionality or usage areas, who do I contact?

If you have ideas for new functionality or new usage areas, please contact:

daniel.eliasson@gnosco.se

+46 (0)760 405012

info@gnosco.se

+46 (0)31-7118000

Is there someone I can contact to help me solve my question?

For Technical support:

Contact your local admin first

support@gnosco.se
+46 (0)31-7118000

For Region Stockholm, please contact your local centre admin or technical support.