Start » FAQ

Frequently asked questions

This is a collection of frequently asked questions about Dermicus.

About Dermicus

What is Dermicus?

Dermicus is a CE-certified teledermatology platform that consist of a Web- and Mobile application designated for healthcare professionals. Dermicus platform enables a secure, fast, and effective process for handling of patients with variant skin conditions including skin lesions, wounds and other skin issues. It is completely designed to cater to the needs and requirements of healthcare professionals to  facilitates diagnosing patients remotely. The functionalities and modern process are completely build to encourage multidisciplinary collaboration between health care professionals and bringing the patient at the center.  

Who has developed Dermicus?

Gnosco AB in close collaboration with Key Opinion Leaders in Dermatology and General Practitioners. In addition, the Swedish National Registry for Wounds, RiksSår, is a close partner and contributing with a lot of knowledge and expertise.

How to use Dermicus mobile application

How do I recover my username and/or password?

Go to Dermicus Web application login page or start Dermicus mobile application and press on “Forgot Password?” and enter the e-mail address for your Dermicus account. You will receive an email with a password reset link. 

The new password is applicable for both Dermicus Mobile application and Dermicus Web application. 

If you don’t see this email in your inbox within 15 minutes you’re probably not having account here.

If you still have a problem, please contact your local support organisation or Gnosco’s support:

+46 (0)31-711 80 00


What should I do if I cannot log in to Dermicus Mobile application?

Please verify the following:

  • That you have the correct username and password. If you are unsure please reset your password.
  • The keyboard is not on caps lock.
  • That you have an internet connection. Check internet in your web browser.
  • Recall if have changed your password in at Dermicus Web application. Please note that the username and password are always the same for both Dermicus Mobile application and Dermicus Web application.

If the problem persists, please contact the system administrator or Gnosco’s administrator.,

+46 (0)31-711 80 00

Where do I find my patient cases?

If you are a user of Dermicus platform, you will find your patient cases at Dermicus Web application on a web browser. Go to your specific Dermicus Web application login page and log in using either SMS-code or your E-Service card.

Please note that patient cases cannot be viewed in Dermicus Mobile.

How to use Dermicus Web Application

How to access Dermicus Web application login address?

Dermicus Web application is accessed via a web browser, using one of the following links:
Main login address:
Login for UK users:
Login address for Region Skåne (Sweden):
Login address for Region Stockholm (Sweden)

Which web browser can we use for Dermicus Web application?

Web browsers that can be used to access Dermicus Web application:



Google Chrome

Mozilla Firefox

Do I have to download a program to my computer?

No, Dermicus Web application functions completely online on a web browser.

If I forgot to log out from Dermicus Web application on the web browser, are my patient records safe?

Dermicus Web application will log the user out if it was left inactive after a specific period of time.

Can we export patient information including images to our EMR/HER?

Dermicus is integrated with some existing image archiving systems and patient journals. Integration with an existing EMR/EHR is possible. You can use Dermicus powerful application and features without replacing your entire system.

I don’t want to send patient cases to others, can Dermicus be used as a local documentation system to keep images and data of patients?

Yes, the platform works perfectly for documentation purposes.

Can we get a teledermatology consultation from Gnosco?

Gnosco have collaborations with skin clinics and can offer diagnostic services in some cases depending on the regulations in your country / region. We can help you in connecting with dermatologists or other specialists. Please contact us for further details and possible solutions. 

System Requirements and Updates

How do I update the phone's operating system?

Normally it is not needed to update your phone’s operating system. If your system administrator or Gnosco’s administrator requests updating your phone’s operating system, you will get a detailed description on how to update.

What are the requirements for hardware (Phone and Dermatoscope)?

In order to run Dermicus mobile applications, you need to have an iPhone 6s or later.

For Dermicus Mole, you will also need a suitable dermatoscope that fits to the iPhone, either Heine iC1, Handyscope or Dermlite.

We at Gnosco AB can provide dermatoscopes if requested.

Will Dermicus application be available for other phone’s operating systems e.g. android?

Yes, it is coming!

Security & Patient integrity

How is patient data handled?

Rules and regulation for handling of patient data differs depending on the country and sometimes the medical area of use. Gnosco AB fullfils all the high requirements set by the countries we are active in.

Gnosco AB provides an agreement with customers for handling patient data and can provide additional information if needed.

For more information, please contact:
+46 (0)760 405012

What kind of security is used for Dermicus?

All data is encrypted in the mobile application. Secure and encrypted (SLL) transfer of images and data to the server platform.

API-keys generated and role-based access and authentication.

Login using 2-factor authentication (Username/password and SMS/smartcard).

Hosting of the platform on a secure location that meets all security standards for healthcare and patient data.

Annual external PEN test and security reviews.

How is quality follow-up handled?

Gnosco AB is working according to ISO13485 for quality.
There is a specific section in Dermicus platform for reporting issues and problems.
We store logs of usage, users, and logins for security and quality follow-up.

Is Dermicus integrated into an Electronic Medical Record (EMR) or an Image storing system?

Dermicus is already integrated to some EMR or image storing systems. Integrations into an EMR or image storing systems are provided if requested from customers, county councils, or healthcare providers.

I have more questions about security and patient data?

For general questions and feedback:, +46 (0)760 405012 For

Technical support:, +46 (0)31-711 80 00

Medical Questions

What is Dermoscopy?

Dermoscopy (also known as dermatoscopy or epiluminescence microscopy) is the use of non-invasive instrument that assists in the diagnosis of skin lesions with a dermatoscope. The dermatoscope consists of a magnifier lens with x10, a non-polarised light source, a transparent plate. A liquid medium such a gel is added between the dermatoscope and the skin to reduce the skin surface reflections while inspecting the skin lesions. Polarised light is used in modern dermatoscopes to cancel out skin surface reflections. When the images or video clips are digitally captured or processed, the instrument can be referred to as a “digital dermatoscope”.This instrument is useful for dermatologists in distinguishing benign from malignant (cancerous) lesions, especially in the diagnosis of melanoma. Source: Rosendahl, C 2012, ‘Dermatoscopy in routine practice’, Australian family physician, vol. 41, no. 7, pp. 482–487. Errichetti, E. & Stinco, G, 2016, Dermoscopy in General Dermatology: A Practical Overview’, Dermatology and Therapy (Heidelb), vol.6, no.4, pp. 471-507 The article can be accessed through:

What is mobile Teledermatology?

Teledermatology Teledermatology is the use of telecommunication technologies in the medical field of dermatology. Medical conditions such as skin lesions and tumours are transferred through IT technologies such as digital transfer of video, images and data. Areas of use comprise healthcare management such as diagnosis, consultation and treatment as well as continuous education. Teledermatology is a valuable tool in the management and diagnosis of skin conditions. Teledermatology is probably one of the most common applications of telemedicine and e-health. It is especially valuable for patients in rural areas where access to dermatologists is limited. For primary care providers, it is beneficial in triage and reduction of unnecessary referrals to dermatologists. The service demonstrates a benefit, as well, in following-up and monitoring of patient cases. Source: Warshaw E, Greer N, Hillman Y, et al. Teledermatology for Diagnosis and Management of Skin Conditions: A Systematic Review of the Evidence [Internet]. Washington (DC): Department of Veterans Affairs (US); 2010 Jan. Available from: Mobile teledermatology Mobile telemedicine is a system in which at least one participant (the person seeking advice or the doctor, for instance) uses wireless or mobile equipment (i.e. mobile phones, handheld devices), in contrast to conventional stationary telemedicine platforms. Travellers who develop skin lesions, as well as doctors who are on the move in hospital/non-hospital area, can benefit from this new development in teledermatology. In order to facilitate access to medical advice and enable individuals to play a more active role in managing their own health status, mobile teledermatology seems to be especially suited for patient filtering or triage. (i.e. referral based on the severity and character of their skin condition). Another possible practical application is for follow-up of individuals with chronic skin conditions. Source:

Is Dermicus based on academic studies or other research?

Yes, Dermicus has been developed from the very first day based on studies and best practice. There are several studies on teledermatology and teledermatoscopy in general.

Also, some of the users of Dermicus have done studies:

One on the comparison between different method of capturing images and data. Mobile digital dermatoscopy in vivo for the diagnosis of melanoma. Read more

Another study was done in order to see the effect at a primary care center using Dermicus. This was done by Frida Björno (In Swedish)

General Questions

Is Gnosco ISO certified?

Yes, Gnosco AB is certified according to ISO27001:2013 that is for information security.

Is Dermicus CE-certified?

Yes, Dermicus is CE-certified according to MDD standards for medical devices.

What are the benefits of using Dermicus application?

  • Faster treatment process with high quality
  • Equal care regardless of where you live
  • Reduction of unnecessary surgeries

How is Dermicus application better than other applications on the market?

Please contact Gnosco AB for a demonstration of the application.

If we would like to publish our clinical findings, and would like to acknowledge Dermicus in the publication, how should we cite?

We highly encourage users to publish their clinical finding. Please acknowledge us as Gnosco and refer to We would appreciate that you could also send us a copy of the publication upon acceptance.

Can we include your company logo when presenting the clinical findings in national and international meetings?

Yes, we highly encourage users to present their work at meetings. We would appreciate that you could also send us a copy of the abstract/presentation.

How can I test Dermicus?

If you are interested in starting to use Dermicus mobile application and platform, please contact, +46 (0)31-711 80 00

What type of working processes does Dermicus support?

Dermicus platform is very flexible and can be used for several different work processes. It can be easily adjusted depending on how you want to work with the platform.

Contact Us

I have ideas for new functionality or usage areas, who do I contact?

If you have ideas for new functionality or new usage areas, please contact:

+46 (0)760 405012.

+46 (0) 760 405012.

Is there someone I can contact to help me solve my question?

For Technical support questions:, +46 (0)31-711 80 00